Author Topic: Not politics,, but a gripe and complaint for sure.  (Read 1164 times)

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Offline DCD327

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Not politics,, but a gripe and complaint for sure.
« on: October 05, 2017, 07:53:10 PM »
Not politics,, but a gripe and complaint for sure.

About 2 years ago, I had a new tranny put in the EXTRA  vehicle.  The warranty was 1 year, unlimited mileage.

Its a 4 x 4 ford exploder , which the wife generally runs in the winter time.
Being from PA,, 4 x 4 in winter is a must.
ANYHOOO,,, Here we are, 5,800 miles later, and the tranny fluid turns grey.

So I call the shop.  They CLAIMED the torque converter went out.
But CLAIM,, that since it only had 5,800 miles, they would do EVERYTHING they could to take care of me on it. But I MUST bring it in,, because if I run it, I could tear the tranny to pieces and they WONT warranty that. So I take it in.

I was going to change the fluid at home,, so I already had spent the $50 on filters, and gave them to the shop. But AGAIN, they assured me they would make it right if I brought it in.

Now comes the REALLY good part that has me pissed beyond belief.

So we go and pick it up. On her drive home, the wife said the clock in the radio all a sudden didnt work when we got it back.
So I look at it. NOTHING wrong, I just reset it.

This means they had the battery disconnected at the tranny shop.  :thinker:
Im thinking, WHY would you disconnect the battery for a tranny job.
So I open the hood.

The 900 Amp Diehard  ( $150 ) I had in the vehicle is GONE, and they put some cheap POS from tractor suppy in,, ( $40 battery) , and just to add insult to thievery,, they didnt even bolt the damn thing down.

Now this got me to pulll the vehicle in the garage and run it up on ramps.
The tranny bolts and crossmember still have road grime on everything.

So they NEVER took the tranny out in the first place.

But charged me $350 for a new torque converter,, which they NEVER installed.

All they did was changed the fluid, used MY FILTERS, AND STOLE MY GOOD BATTERY.

I would like to drive the 40 miles over there tomorrow,, but Im afraid someone might get poked in the nose because Im really that pissed off.  They took care of me alright. They screwed me both coming and going. .

So whats that leave,, filing a court suit  and making me TRY and prove something thats probably hard to prove?  I also dont have  a clue WHERE the receipt for the battery is. 

So now what ?
Politicians are like diapers, they should be changed often, and for the same reason.

There are two kinds of people in the world my friend. Those with loaded guns, and those who dig. YOU DIG.  " Blondie".

Well, any man that wouldnt cheat at cards for a poke, dont want one bad enough. " Gus".

Offline Gilgondorin

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #1 on: October 05, 2017, 08:13:57 PM »
Unfortunately it sounds like you're between a rock and a hard place.

It's been so long they could probably easily claim that you had 2 years to tamper with the "work" they did -- there's likely a statute of limitations on even broaching the subject in court, and I'll bet you're dangerously close to missing your chance (assuming the clock hasn't already run out). If anything you'll probably wind up paying more in court costs, legal fees, attorney's expenses, and expert witness testimony on a case being dismissed than you will ever recover how much they took you for, even with the battery and alternator factored in.

I would respectfully suggest you consider the expense of the losses to be cost of tuition paid for a lesson learned -- never fail to personally check on the work a mechanic did immediately after they do it, particularly if it's a mechanic you don't know or don't trust, or have someone else independently verify that it was at least done.

Maybe consider a report to the better business bureau, but I doubt it'll help much -- 2 years is 2 years. At this point I personally don't even know that you could spread word of what happened to you without rock solid proof, or you could open yourself up to a libel/slander/defamation suit, but then again I'm not a lawyer.

And above all, don't go back there in your condition. In this day and age all it takes is one good swing to catch a 'history of violence' mark on your record -- particularly after putting in writing here how angry you are about it -- and they'll take YOU for everything you're worth AGAIN, and you'll be barred forever afterwards from owning any 2-A related merchandise that would make it worth your time to even visit this forum anymore.

I really wish there was something to be done, but if you're christian then do the christian thing -- turn the other cheek, and hope he eventually gets his in the end someday.


Sorry man, you have my sympathy big-time.

*EDIT*

I think I misinterpreted your statement. If you're saying this theft just recently ocurred... Then you might stand a better chance of proving what happened. I'd maybe get it looked at by another mechanic you can trust, and get in writing what they believe happened if they can.

* * EDIT 2 * *

....And I just thought about it. How bad of a reputation do these guys really have? I'm not a mechanic so I have no idea how the "work" they did relates to each other, but what are the chances that a different mechanic did the job than the person you spoke to, and the person that did your initial consultation somehow just forgot/neglected to tell him that the torque converter itself needed to be pulled?

Alternatively, what are the chances that somebody else not related to the shop at all did a switcheroo of the parts you're talking about while it was sitting in their lot?

I really wish I could help, but like I said, I don't know anything at all about mechanic work; I'm just trying to run over the possibilities.

Offline Alte Schule

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #2 on: October 05, 2017, 08:22:51 PM »
Lawd, that would piss me off. If you paid with a credit card cancel the transaction. When they call to ask why tell them you have photo's prior to and after the alleged repair and theft of property and fraud is a criminal offense and the next call is to the SO or PD and Better Business Bureau and do it if need be. LEO's may not bother to take a report but sometimes a good bluff works. Go on social media and rag the hell out of them. May not help other than to give you some peace of mind.
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Offline satx78247

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #3 on: October 05, 2017, 08:40:04 PM »
DCD327,

It's TIME to sue them in small claims court. = DO NOT TAKE THIS LYING DOWN.
(Here in TX, you can sue them for up to 3,600.oo & W/O a lawyer.)

Fyi, I've sued 2 small businesses in small claims court in the last decade & "was made whole" in both cases.

yours, satx

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Offline DCD327

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #4 on: October 05, 2017, 08:49:58 PM »
A couple details.  I drove the vehicle into the shop and watched them lift it on the rack.  They said it was done about 5 pm 2 days later 3 days later, and we picked it up at 8 am the next morning. It was sitting outside locked up, and they had the keys inside.
Also, the hood latch is on the inside.

I paid with a personal check which Im sure they ran straight to the bank with. Since the bank I use, is also their local bank,, Ive no doubt the check already cleared.

The idea of having a certified mechanic make me a report that the tranny was never pulled is a great idea. I know several and didnt think of that.

But yeah, that would give me some ammo as the receipt says they replaced the torque.

As for the battery ?  Dunno?  The wife though I should call them and go to the angle, " when they had the battery out, they put the wrong one back in".

But there was no reason whatsoever to take the battery out in the first place.

So I dont have a clue on that one. But I would like my diehard battery back.
These cheap as tractor supply 400 amp batterys are junk, and about the first day we get this winter its below zero, I know damn well the vehicle wont be starting.   

The real pisser is this. These guys HAD a good reputation, and have rebuilt 2 trannys for my Dad, & two for my brother. They are one of the only tranny shops around that seem to know their stuff. Thats WHY I drove it the 40 miles over there and took their word for it they would make it right.

Thats what got me really scratching my head. GOOD , GOOD, GOOD, GOOD,,, OH,, LETS SCREW THIS GUY,,,, ??????

As far as court, Ive no clue, never did it,,, but I do think Im about to learn how to sue someone without a lawyer. 
« Last Edit: October 09, 2017, 10:12:48 PM by DCD327 »
Politicians are like diapers, they should be changed often, and for the same reason.

There are two kinds of people in the world my friend. Those with loaded guns, and those who dig. YOU DIG.  " Blondie".

Well, any man that wouldnt cheat at cards for a poke, dont want one bad enough. " Gus".

Online TXAZ

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File a police report.  You won't get your battery back, but you will get them put on a watch list and if it happens again, they might actually get investigated.

As for disconnecting the battery for a tranny, that's a Jeb question.

Jeb?

Offline Shield45

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #6 on: October 06, 2017, 06:07:32 AM »
Well having worked on cars as a paid mech and as a home DIY guy. Most often the 1st thing done is Disconnect main power IE battery to prevent accidentally shorting something out. Removing it not needed but disconnect it not uncommon.

The rest of it sounds like a ripoff for sure.

Good luck with any recourse you decide to persue.


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Online Tarosean

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #7 on: October 06, 2017, 07:19:54 AM »
I would image the tranny is computer controlled and would be smart to kill the power, before removing..
Course that is no excuse for the rest of the story.

Offline Darkpriest667

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #8 on: October 06, 2017, 09:09:24 AM »
Two groups of people I've found more untrustworthy than most are mechanics and computer techs... I know a little about cars but I know a BUNCH about computers.. and I'll be damned if both groups don't try to screw people on the regular.. I have no idea why.. the former charges 30 to 50 an hour for labor and the later charges 50+ an hour.. why screw people? It makes no sense.

On top of it mechanics tend to charge 100% above retail for parts... I've NEVER understood this upcharging...   It's a fucking scam and I will be glad when ROBOTS can do their jobs.. because damn near most of them are scam artists.



The only mechanics I ever had met that were not complete scam artists were these iraqi kurds I met in the ghetto of Amarillo when I was searching for my like 7th mechanic that wasn't a POS scam artist... They did me right every time... one of them was killed by a drunk driver in August on his way back from picking up his mother from a slaughter house where she worked (65 year old iraqi kurd woman) both of them were killed instantly.
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Offline DCD327

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #9 on: October 06, 2017, 06:59:12 PM »
I would image the tranny is computer controlled and would be smart to kill the power, before removing..
Course that is no excuse for the rest of the story.

No computer on the tranny. Its a 1992.

So no real reason to even unhook the battery.

Also, since this was a large high amp battery,  it was a real SOB to change or remove since it fit in the vehicle so tight. Last time a headlight bulb needed replaced,  I had a helluva time getting out and back it in there,, so it was not removed very easy.

Still debating WHAT exactly to do.  I figured I would let MYSELF calm down a little bit for a day or two over the  weekend I can go see them monday and be semi civil.

But Ive no intention on letting them get away with this crap.
Politicians are like diapers, they should be changed often, and for the same reason.

There are two kinds of people in the world my friend. Those with loaded guns, and those who dig. YOU DIG.  " Blondie".

Well, any man that wouldnt cheat at cards for a poke, dont want one bad enough. " Gus".

Offline Shipwreck

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #10 on: October 07, 2017, 01:34:48 AM »
Let us know how it goes. You got me very curious...

Offline DCD327

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #11 on: October 07, 2017, 02:11:19 AM »
Let us know how it goes. You got me very curious...

Will do.

But I am thinking anyone that would pull a couple shit tricks like this,, its going to take court to force them into proper behavior.

Which of course is going to be a pain in my butt.
But I really see no other options.
I seriously doubt they are going to willingly make things right.
But we will see.
Politicians are like diapers, they should be changed often, and for the same reason.

There are two kinds of people in the world my friend. Those with loaded guns, and those who dig. YOU DIG.  " Blondie".

Well, any man that wouldnt cheat at cards for a poke, dont want one bad enough. " Gus".

Offline Shield45

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #12 on: October 07, 2017, 06:01:01 AM »
Well good luck with out a receipt for battery or possibly a pic of truck with it installed its a she said he said deal. 


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Offline Lone Rider Leather

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #13 on: October 07, 2017, 09:16:11 AM »
they might have a fire in that garage
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Re: Not politics,, but a gripe and complaint for sure.
« Reply #14 on: October 09, 2017, 10:43:07 AM »
If you bought the Battery at Sears they will have a record of it.   I would try calling them let them see if they own up to anything. Then you can tell them ypu are taking them to small claims court.
getting proof of what they said was going to be done wasn't will help your case alot.

Offline Gilgondorin

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #15 on: October 09, 2017, 02:16:04 PM »
I agree.

If they give you any guff about fixing things, particularly after you get a mechanic to say "Hey, this supposedly 'new' part they claim they replaced a week ago is still covered in a completely undisturbed layer of 2 years' worth of road grime", I say not only sue them, but hit them with court costs/fees AND take the incident to the local news station to boot.

That's almost literally highway robbery when you factor in the actual theft of the battery.

Offline DCD327

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #16 on: October 09, 2017, 02:31:06 PM »
I am going to stop by tomorrow. I am debating whether to call and take a state cop with me.

And if he wont at least own up to, and RETURN MY battery right then and there, then file theft charges right there, which will later be combined with a court suit over the transmission scam..
Politicians are like diapers, they should be changed often, and for the same reason.

There are two kinds of people in the world my friend. Those with loaded guns, and those who dig. YOU DIG.  " Blondie".

Well, any man that wouldnt cheat at cards for a poke, dont want one bad enough. " Gus".

Offline Jeb_66

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #17 on: October 09, 2017, 05:57:51 PM »
Soooo........... I'm going to force myself to ignore Darkpriest's rant about how untrustworthy I am and how I need to keep an eye out for those robots. *sigh

Anyway, a few things I'd point out.

1 - We disconnect the battery often. Especially when the starter motor is bolted to the bell housing of the transmission instead of the block (as is the case with a 92 explorer, iirc). However, that has NOTHING to do with someone removing the battery completely. I've removed some seemingly unrelated items to do a specific job, usually to gain access to something. I can't think of any reason the battery or tray would need to come out. What's more likely?  Someone might have left the hood up, underhood light blazing, for a day before getting to your car to work on it. Or the key on. Whatever. More likely someone killed your battery and instead of replacing it with an identical battery they got cheap on you. Sure, that's shitty too, I'm no defending them. Just spitballing.

2 - There is usually an inspection cover or, in Ford's case, a plug that can be removed to allow you to see the torque converter. Taking a look at it, or even snapping a picture, would go a LOT further than "it doesn't look like the bolts were removed".  It'll be fairly obvious if the converter is new or not. Hell, even if it has no cover you can remove the starter to inspect. (Disconnect that battery first though ;) ).

3 - I have no idea what you can do unless you can simply look at and obviously tell the converter isn't new.  I'd go to another shop, hand them the receipt, and ask if they can check the converter. The battery thing would be a phone call. If they won't do anything you'll have to prove you had a different battery.


Yeah, I definitely admit there are guys out there that I swear are doing their very best to run mechanic's names into the dirt. I also know for a fact that there are mechanics out there who want nothing more than to take care of customers, fix cars, and make money doing it.   Ask me how I know. ;)

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Offline DCD327

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #18 on: October 09, 2017, 10:11:03 PM »
I actually called they guy this afternoon.

I was about 15 miles from home and the wife calls and says the vehicle WONT START , and she has to go to work..
So I had to come home.  Turns out the  battery cables were finger tight, but  that didnt matter as the battery was stone dead. I threw the charger on it just to check it, and the needle went straight to discharge,, so the  el cheapo tractor supply battery wont take a charge anyway. Must have a dead cell.

But then again, thats no doubt WHY it was changed with my 900  amp diehard. 
EDIT ( I think it was 900,, may have been 800 )

That pissed me off bad enough I called him.
I played it nice and said they must have made a mistake when they re-installed my battery because the vehicle came home with the wrong one. I told him I knew this last week but was pretty upset and DIDNT want to talk to him like that.
He acted very surprised and also upset. He couldnt figure out WHY they removed it , when as he said, ( just like Jeb said ) they only disconnected it. I told him about the clock tipping me off , making me look, and seeing it was the wrong one.

He said I can go to his auto parts NAPA store anytime and charge a new battery to his account or go back to Sears and buy the high  $$ dollar Diehard and bring him the bill. . So I DO believe the owner didnt know anything about the battery. He has 6 mechanics in there, and one of them obviously did the swap.

I told him I would just PREFER to have MY battery BACK, and ask him to go look and see IF he happened to have it.  He looked, DIDNT have it in the shop. I then said  Sears warranty is actually shit now, and that MOST batterys are made in  the same plant, That I was willing to just go to Rural King because it would be 1/2 the price of Sears for the same amps, and PROBABLY have a better warranty. .

As far as the actual tranny change, I will pop the plug and see what the torque looks like.
They do charge $300 for a complete flush and filter change. I paid $348 plus supplied the filters. SO if it does turn out that they only flushed and changed the fluid, I may just leave it go at that,, but WILL certainly have a conversation with the owner.
I do believe he is an honest guy. And it is possible one of his mechanics is doing crap he dont know about.
Ive seen that happen before. 

That fact that he seemed upset over the battery and offered to replace it at his cost with a new one does tell me a little something about HIM.
Im willing to at least give him the benefit of the doubt until we get to the bottom of things.

I am glad I waited over the weekend before I called him.

And thanks to everyone for the advice and tips. It did really help me calm down a little getting some different advice and options, and to VENT on here to you folks.  Im certain the calm approach was the way to go. 

THANKS AGAIN.  :thumbsup1:

I will certainly post the end result.
Politicians are like diapers, they should be changed often, and for the same reason.

There are two kinds of people in the world my friend. Those with loaded guns, and those who dig. YOU DIG.  " Blondie".

Well, any man that wouldnt cheat at cards for a poke, dont want one bad enough. " Gus".

Offline Jeb_66

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Re: Not politics,, but a gripe and complaint for sure.
« Reply #19 on: October 10, 2017, 07:32:23 AM »
I've run techs off before for being shady. Last one sold new parts and the next day (after the car left) I found the new parts behind his box. Odd.....he owns the same make and model as what those parts fit....  Yeah, he was fired as soon as we called that customer and asked them to return. No new parts.

Decent techs don't want those idiots around. You run the name of this shop into the ground and the honest tech starves right alongside the crappy one.

I'm glad the owner seems to be wanting to make it right.

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Have you ever looked around at the group of people you are in and thought, "If the Zombie Apocalypse happens right now, this is what I have to work with."?

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